Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 This article answers common questions about the Microsoft Authenticator app. Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. The feature is part of a wider set of updates to Microsoft's Windows 11 software to power PCs, which released about a year and a half ago. How to Run Your Own DNS Server on Your Local Network, How to Check If the Docker Daemon or a Container Is Running, How to Manage an SSH Config File in Windows and Linux, How to View Kubernetes Pod Logs With Kubectl, How to Run GUI Applications in a Docker Container. I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. You have to re-create your 2FA accounts on your new phone manually. Even deleting the app from your old device isn't enough. 01:14 PM. I had to go into the advanced set up to be able to change it back. Then sign on with recovery account to do the restore. If you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics. Receive data from the internet. Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. A: All enterprises or schools added in the Authenticator app need to be allowlisted for Autofill in Authenticator for the app owner to be able to use it. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. Q: Which version of the Authenticator app should I be using? A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. Please try the above suggestion and if there's any update, feel free to let us know. Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. Jul 24 2020 Allow only while using the app: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. Heres what each permission level will mean for you: Allow while using the app: If you choose this option, youll be prompted to select two more options. I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! Control vibration. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. but the amazing thing is they can reach other web-pages like google or Yahoo. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. link. To remove an account from your old phone, open Microsoft Authenticator on it. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. A: Authenticator can autofill usernames and passwords on sites and apps you visit on your phone. Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. Spice up your small talk with the latest tech news, products and reviews. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. Here, we suggest to try the following suggestions to see if it is working.1. For more info, see theBackup and recover account credentials with Authenticatorarticle. Find out more about the Microsoft MVP Award Program. If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. Some work and school accounts require an additional PIN whenever you verify your identity. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. Samsung users will also be able to view websites they recently visited on their phone from their computer, Microsoft said. There is no alternate method since Phone/Text are disabled. If you tried all of these steps and are still having issues, you must check the mobile log files for diagnostics. Make sure the app is turned on to use sound or to vibrate for notifications. We turned off the ability to receive texts/calls and are forcing the Authenticator app. Q: I can'tadd my work or school account to Microsoft Authenticator on Android and I am receiving one of the following errors:Google Play services are currently unavailable on this device,Sorry, only part of the set up completed successfully,or Enable push notifications to receive alerts.. Q: I am having trouble adding my work or school account to my Microsoft Authenticator app. No notifications on Android 5.0.2. @Robert WoodsSomehow I got mine to work. Follow the iOS prompts to grant that permission. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. You don't need Microsoft Account. You can review guidance on how to set up MFA for personal accounts here:Microsoft account security info & verification codes- and at the end of the article you find links to the correct community and support options. For example, if we use WIFI. If possible, you could check this
The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Dec 14 2021 My phone have been stolen, I had work account logged in there. Whenever I try to enter a MS service (e.g. All of this could be fixed with a one time bypass for cloud! All Rights Reserved. Try change the network to see if the result is different? If you have any other questions about Microsoft Authenticator APP, welcome to post back here. A: Here's the full list of permissions that might be asked for, and how they're used by the app. Password autofill won't sync work or school account password for your users. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. Your administrator might ask for this Incident ID if they request customer support. Notifications won't work for third-party accounts, like Google or Facebook. If you have already registered, you'll be prompted for two-factor verification. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. Make sure you have a copy of the backup codes for each account before you attempt to change your authenticator device. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Contact your admin to fix this issue (uniqueness validation). What should I do? For your work or school account, your organization decides whether or not to allow one-click notifications. I would suggest you contact Microsoft support directly - Contact Us - Microsoft Support- if you can't get access to a browser where you can log in to account.microsoft.com and use the available options to reset your authentication methods. I have make sure that the battery optimization and all sort of notification permissions are allowed. Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. Youll then be able to use those if you experience any issues when trying to recover your accounts. The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. A related link for the reference:https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-helNote: non-Microsoft link, just for the reference. You can use Autofill to sync and autofill your passwords on your iOS and Android devices. Q: Will my users work or school account password get automatically synced? Select Security info in the left menu or by using the link in the Security info pane. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. I test on 6.1.3. Phone number is also correct. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. If you have feedback for TechNet Subscriber Support, contact
05:34 AM. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. TechCommunityAPIAdmin. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. Passwords are synced over an SSL-protected HTTPS connection, which helps prevent an attacker from eavesdropping on sensitive data when it is being synced. Oct 06 2018 Your accounts will then automatically be added to Microsoft Authenticator on your new one. Check that your phone is not running any malware likearootkit for example. What are the steps? Microsoft on Tuesday said it's planning to take on one of the biggest advantages Apple products have, introducing new interoperability features to make its Windows 11 software for PCs talk to iPhones in order to display notifications, send messages, and make and receive calls. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" -
Beam) I click on "UseMicrosoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. Its also important to remove the accounts from your old phone. I also cannot find a code to enter on my laptop from the app. Why am I seeing this? Microsoft Account unfortunately has been removed from Google play store. Location. This will remove passwords and other autofill data from the device. After you tap the Contoso account tile, the verification code is visible in full screen. Sorry for the late reply -- can you go into the phone's settings and look for the app settings for Microsoft Authenticator (or just Authenticator) and make sure that notifications are enabled there? From this point onward, only your new phone will provide 2FA codes for you. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. 05:33 AM Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. Most accounts provide backup codes you can use if youve lost or damaged your phone. My phone have been stolen, I had work account logged in there. Since we launched in 2006, our articles have been read billions of times. After that, starting Company Portal application again, Authenticator started to work as expected. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. Q: How do I make Authenticator the default autofill provider on my phone? Once i did that, I now get the notifications again. If you want to be certain that your account is always secure, you should use the Authenticator app. There is both a setting on if a notification will be send or if the 6-digit code should be used (given the admin of the tenant did not disable certain methods) and an option to change the phone number. Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. Much thanks mate! If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. Hi everyone. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. Open APP and check for notifications. Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. Reminds me of the Church lady on SNL! By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. The app notification issue appear on iOS and Android? Then, select Settings and scroll down to the Notifications section. On iOS, Microsoft recommends allowing the app to access location always. You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. Unfortunately, there's no guarantee that App Lock will stop someone from accessing Authenticator. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. Therefore, having the phone and approving the request meets the criteria for the second step of verification. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. The Different Types Of Social Media Aggregators And What They Offer, Why Blue Is The Best Color For Social Media Sites. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. If youre concerned about whats actually backed up, its pretty straightforward. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. A: This is a known issue on iOS 13+. - edited You still use your password to access credentials to share with another organization. You will need to go to Settings and manually enable the permission. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. To authenticate a user, push notifications confirm that the device registered with the authentication system is in his or her possession. Please let me know if you need any further assistance. Since they have removed their account from the application they can not authenticate to the portal. They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. if yes it may affect your user behavior. If you still have trouble, check these settings: Make sure the device requires a PIN or biometric to unlock. How do I set up my accounts in Authenticator again? Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. A: App Lock helps keep your one-time verification codes, app information, and app settings more secure. Thanks. I did change my tone for notifications so I knew it was "special". The Recovery tool will overwrite the abc@gmail.com account you added to Authenticator on your new phone with the xyz@gmail.com account that exists in your backup. Q: How can I see whichsites are using my identity data? A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. This is causing issues when users need to re set up the account in the Authenticator app. Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). Tap the three vertical dots at the top right, and then tap Settings.. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Some information from your storage is collected to diagnose the issue. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. Initially offered in limited public testing, the software won't allow people to participate in group message chats or to send multimedia messages with photos or videos. I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. We select and review products independently. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. Full network access. Then sign on with recovery account to do the restore. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. Q: I got a prompt asking me to grant permission for the app to access my location. did you restore from a backup of the accounts on it or go fully from scratch? You can unregister your device inSettings, but you may lose access to emails in Outlook, files in OneDrive, and you'll lose the ability to use phone sign-in. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. - last edited on Finally there is also an option to reset password and security information all together:Recover your account (live.com), Authenticator app isn't receiving notifications to approve log in on my laptop. Accessibility Service. Q: How is my location information used and stored? This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. This helps add extra security so that even if someone else has access to your device, they can't fill or see your password, because theyre unable to provide the biometric or device PIN input. Used to make sure your phone number matches the number on record when you sign in with your personal Microsoft account for the first time. Tap on Enable push notifications and youre all set! A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Also, a user cannot open the Passwords page unless they provide biometric or PIN, even if they turn off App Lock in app settings. Unlike a password, we don't want you to remember this number. A: Reach out to your admin and let them know youre prevented from adding your account to Authenticator because of a uniqueness validation issue. Draw over other apps. You canalso remove youraccount and attempt the sign in again. Once the app generates a code, you will be able to log in to your account with it. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Q: Why is my account tile gray and inactive? Microsoft Authenticator app has stopped displaying the approve/deny message. To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. Phone number is also correct. Camera. Choose the account you want to sign in with. I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. Passwords on the device are encrypted: Passwords on device are encrypted, and encryption/decryption keys are never stored and always generated when needed. This allows you to quickly and easily verify that the sign-in is legitimate, and helps to keep your accounts safe from unauthorized access. If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. First, you need to have the Authenticator app installed on your mobile device. Q: I am having trouble adding my personal account to Microsoft Authenticator. Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. I initially registered my MFA Account on a different device but I don't have an access to it any longer. After adding your account, depending on the features you enable for the account, your account data might sync down to the app. Enterprises can only enable passwords autofill for all or none of their employees at this time. Use biometric hardware. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. Try to remove the account in Authenticator and try again to see if there's any different. Users can manage their viewing preferences without having to interrupt their daily routines by allowing you to make changes to their viewing habits. All rights reserved. A: If Autofill is not available for you in Authenticator, it might be because autofill has not yet been allowed for your organization or account type. View network connections. I haven't been able to figure that out. It can also be used to sign in to apps and websites that support Microsoft Authenticator. When the app is closed, I don't get notifications. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. More info about Internet Explorer and Microsoft Edge. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Can you get notifications for some accounts on the app, but not others? steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Use fingerprint hardware. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. What are the steps? Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. Oct 06 2018 Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. I have been trying to log in to my Microsoft account on my new laptop. We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. You can browse these log files in the app at any time to see the information being gathered. Q: Why does the app request so many permissions? Setting up a phone number to receivephone calls to verify their identity. There are only 2 choices provided. Q: What if my employee or student has multiple work or school accounts? It's also used those technologies to closely connect its iPhones, iPad tablets and Mac computers, a move that industry watchers say helps Apple products stand out. Just turn on theScreen Capturesetting in Authenticator and restart the app. This minimaldata is needed to keep the app updated and secure. The in-app browser does not utilize ATS so we can continue to support federated cloud scenarios for customers without interruption. What can I do? If you don't get notifications at all, you should check the following conditions: Is your phone in Do Not Disturb or Quiet mode? May 31, 2022 . Q: I lost my device or moved on to a new device. You might need to talk to your service provider to help with the Android or Apple notifications channel. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app.