It may not display this or other websites correctly. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. I am rejecting this response because: We have been going back and forth with this for three years. In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. One previous owner purchased it new.We have had multiple issues with the coach. 1 of 26. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. Does not include Hitch work or accessories. 1. 1 swinging tv screen. can discuss the resolution. This just sends them a link to it so they can take a look. Note that complaint text that is displayed might not represent all complaints filed with BBB. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. Message. All standard features and specifications are subject to change. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. Login to the Owner's Resource Portal to view manuals for older model years. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. Of course, at our expense. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. Doesn't look like I am getting power to the radio since battery replaced. BBB Business Profiles generally cover a three-year reporting period. Thanks for the suggestion. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. We are so very happy with the coach we purchased! They are the same issues we continue to try to get resolved. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. Fill out this quote form and we'll get back with you as soon as possible. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . Submitting a response indicates a willingness to work with customers to make things right. We have spent more than three years dealing with these issues. My husband was ill and could not drive the coach to *******. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. It was amazing! Can hitch up to 8,000 lbs. Seamless Roof has bubbles. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? . We have spent more than three years trying to get these issues resolved. Based on what was submitted to Thor, we see no warranty concern. Brand: Thor Motor Coach. Across from the bed there is even a place for an optional 32" LED TV. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. State: Arkansas. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. good-will offer. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. Across from the sofa is a booth dinette. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. 2. We have a water leak and it has caused extensive damage. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. It was a pleasure dealing with all of you. It is the original claim. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. My Thor Rize was not properly built. Then click on the manual name to download. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. Have driven unit less then 250 miles since purchase. There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. The retail declared our previous response as satisfactory, see below. Ill keep taking all suggestions and look a while longer. There authorized service center is telling me not to get roof patch but replaced. What have you tried so far? Plus tax, title and license. This is Thors final offer as it has been stated multiple times. **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. Largest Family-Owned RV Dealer In The Nation. Checked every fuse I could find. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. Attached 75 watt solar panel. This shouldn't be happening. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. Diesel and gas-powered chassis options. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. Jumping through hoops. Television. . The Border Hookups Hit The Road With A New Song. ", VIN # ****************. I am rejecting this response because:This is the same response I received earlier. Generator in photo not included. Then click on the manual name to download. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? ********************************* became Retail Warranty Supervisor in April of 2022. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Rates and amount financed are determined by credit history. changed the RV world when it first hit the streets in 2011. Thor Motorcoach Logo linking to Home Page. They said they would me someone to service the vehicle. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. We had the privilege to work with Joe A. the Internet Manager. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. Class Cs with the beloved luxuries of Mercedes-Benz. We can't thank all the employees of General RV enough for making this experience so unforgettable. Complaint Type: Problems with Product/Service. Everything is well documented. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. Mechanic's Assistant: Are you fixing your Chassis yourself? We want **** to act in good faith and resolve these longstanding issues. Who never came back to do the work. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. I admit, we were naive in thinking that the labor charges could be so little for such a job. We have sent the invoice for labor charges to ****. ******* also says we would NOT be reimbursed for any travel expenses. We want the work to be done correctly. After reviewing the Pre-Authorization, our stance on the roof concern remains the same. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. Our motorhome has been in the shop at la mesa for 71/2 months. After ******* ***** had our coach for almost a year. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. They found mold under the floor covering. We purchased a 2016 ************ 40xte with ****** miles on it. I will state again that this is not a new claim. If Tristen needs additional documentation, I will also be happy to send it. Then to ********* in ****. Our Owners Resource and Owners Guide can help you get the most out of your travels. Provide us with some basic info and well appraise your RV. Thor motor coach four winds 24 f e350 chassis. Would be a great hunting rig! All warranty info is typically reserved for new units and is subject to specific terms and conditions. Based on the pictures provided to us, there is no repair to be made. Probably have to pull radio out to find inline fuse. Please select a year to search for available owners manuals. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. 2023 Manuals 2023 Owners Manual - Class A & C: English 2023 Owners Manual - Class A & C: French 2023 Owners Manual - Class B: English 2023 Owners Manual - Class B: French It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. . ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). Terms may vary. You probably have to pull the radio out to find it. drivers window was installed bad. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! The park/travel switch on my coach does not switch the radio to the coach batteries. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. Then ***** struck, with travel restrictions in place. Begin with this one! Also if your GFI isnt easy to locate, you may have one on the inverter itself. **** refuses to act in good faith. Why not the flooring costs? This has gone on for far too long. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. Know someone who might be interested in this RV? Which we received no assistance. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . Wondering if the converter is shot. Use/store switch in use mode? It features the best of a class a, along with the best features of a class c. That's what A.C.E. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. He was so laid-back and his knowledge was extensive on the motorhome. We strive to ensure all pricing and information contained in this website is accurate. 2022 Thor Freedom Elite 24HE. Inventory shown may be only a partial listing of the entire inventory. As the smallest motorhome option, camper vans are welcome virtually everywhere. We bought it new in 2018. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. When I tried to bring it back in, it came in a few inches and then stopped. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. These issues are ongoing, not new. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. More than 50 pictures were sent to Thor. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. Fill out this offer form and we'll get back with you as soon as possible. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. This is Thors final offer as it has been stated multiple times. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. I got a jump and the car battery is working fine now, but the house batteries are still dead. We have a leak in the back window of 2018 Thor Axis 24.1. New to RVing? Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. Of course, ********************************* also says that they will take the $2,000.00 "goodwill offer" made off the final bill. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. It drops down over drivers head onto safety pins. I am not in a place where I can plug in and charge the house batteries. We have contacted the customer to investigate the root cause of the concern. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. Brand: Thor Motor Coach. 40,000 miles. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it.