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There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Thank you so much Anthony for sending us over those details and the Modmail. If you have questions about your services, we're here to answer them. Call 9-1-1 immediately to report a fallen power line. Then, to let us know why you're calling, say Line is down.. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. It's infuriating. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Help and Support Topic | Comcast Business Support Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Create an account to follow your favorite communities and start taking part in conversations. You can email the site owner to let them know you were blocked. came out and verified that it isn't live. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. I really appreciate you being a member of the Comcast Family! An official employee, such as myself or whoever is first available, will respond. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone The channel and its live streaming world news is available . For immediate assistance, check out the Xfinity Assistant. That person will tell you who the city's contact is in the Comcast governmental affairs office. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Write your 17-digit account number on the "For" line of your check or money order. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. I am a bot, and this action was performed automatically. This option is available 24 hours a day, 7 days a week. Report Downed cable line | Xfinity Community Forum Our community is your official source on Reddit for help with Xfinity services. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Then Call Us. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. How do I get Comcast to come deal with this? Type a message to let us know what your issue is. Do not send the firewall logs as an attachment. I am at a loss. To qualify for the credit, customers must: 1. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Hello there! Sky News - Wikipedia and our New comments cannot be posted and votes cannot be cast. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Downed Power Line. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. How do I report this? A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Click Continue. Should you experience further issues, please create a new post. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Our community is your official source on Reddit for help with Xfinity services. the chances of Comcast having their act together enough to even . I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Scan this QR code to download the app now. If you smell natural gas or see downed power lines please do NOT use this page. It's not the power line and I don't think it's the regular cable either because there's no service outage. We have made changes to keep employees safe so response and call times may be longer than usual. If you absolutely need to have it removed, consult with an electrician before doing so. Then, call PG&E at 1-800-743-5000. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. . Contact Us | Comcast Business Support Then, call PG&E at 1-800-743-5000. Call 800.288.2020 and select Repair. Stay at least 35ft away from any downed wires during cleanup and other activities. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. I don't have AT&T, or a landline. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Thank you for bringing this issue to our attention. Enter another ZIP to see info from a different area. Please contact the moderators of this subreddit if you have any questions or concerns. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Companies respond better when others are watching. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Like. There may be a 60 day notice cancellation fee for your service. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Thank you so much for contacting our Xfinity Support Team over Reddit. Cloudflare Ray ID: 7a2ad44e3df86ef8 Thanks. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Sound the horn, roll down your window and call for help. The easement at my back property line has poles with electric and utility lines. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Xfinity Customer Service - Contact Us It has been severed months ago and left hanging. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Tips in case of an outage What if my power is out? Update on June 10, 2021. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Click Continue. The tree and the cable are both on the grass verge next to my property. Contact Customer Service at (800) 391-3000. If the center conductor of the cable is solid copper, it carries it quite well. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. -You are responsible for the "mast," the . An official employee, such as myself or whoever is first available, will respond. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Let us know. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. Cookie Notice Yes, Comcast will come to your house to install the cable lines and equipment to your home. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Report an Issue - Xfinity Support Call 800.288.2020 . I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Report downed power lines at 713-207-2222. Call BGE at 1-877-778-2222 to report any downed electrical lines. 115.124.120.233 Report Issues with Your Xfinity Services - Xfinity Support If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. How do I report a downed line in as few steps possible 7 years ago. How do I report a downed telephone line? | AT&T Community Forums Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Should you experience further issues, please create a new post. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Contact Us - Customer Support | DISH Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. We're sorry that didn't solve your issue. If you have questions about your services, we're here to answer them. Voting closed 14. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Make sure you are signed in with your Xfinity credentials. God forbid this huge company actually provide a phone number where you could talk to someone. You have to sign up for gig service and sign a 2 year contract first. It's not the power line and I don't think it's the regular cable either because there's no service outage. We have made changes to keep employees safe so response and call times may be longer than usual. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Electric Lines that run from the utility pole to your residence. Your IP: If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). I really appreciate you being a member of the Comcast Family! Scroll down and select Manage Internet. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? How do I talk to a real person at Comcast? We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Full special report: Alex Murdaugh found guilty in murders of wife and son How do I report an above ground cable down? Youve reached the best place and perfect person to help with virtually all of your account needs! We can assist you with getting a ticket opened to let our amazing local team know. An official employee, such as myself or whoever is first available, will respond. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Who is responsible for cable line from pole to house? Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Please send us a direct message to "Xfinity Support" with your full name and address. Marion County officials report storm has passed leaving widespread wind Comcast Phone Number | Call Now & Skip the Wait - GetHuman If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. I am extremely frustrated this issue has not been of the upmost importance to your company. Why is my Xfinity Cable box stuck on boot? I suspect it's an old wire). Call us at 800-477-5050. how do i report a downed comcast line? - tourdefat.com Payments are posted to your account after 5:30 p.m. on the day they are received. Report it as a hazard to your local PD, maybe they have a better contact. I called but only received voice mail. The tree and the cable are both on the grass verge next to my property. Comcast Xfinity Outage Map. It may be used in setting the FCC's priorities for regulating companies like Comcast. If youve got a free afternoon, you can run the cable yourself and save some money. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Don't worry, we'll never do that as it might cut into our profits for the quarter. In the top right corner, you'll see a little chat icon near the bell icon. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Report it online using Xfinity Assistant. Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit This website wants shut Archived post. Sky News is distributed via an English-language radio news service, and through online channels. Its important that you dont exit the vehicle unless youre in imminent danger. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. If you have questions about your services, we're here to answer them. Let us give you a call as soon as an agent is available. up. Comcast Xfinity problems in the last 24 hours. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. That's not what we want to see! This website is using a security service to protect itself from online attacks. I will post again here when/if I receive a reply or action is taken. Contact Us - Customer Service Phone Numbers & Chat | Frontier Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Make the report to that person.. We have made changes to keep employees safe so response and call times may be longer than usual. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . See how you can save when you add Comcast Business Mobile or add a new line. Thank you! Let us know. A drop-down list appears. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Question: Does Comcast Hve To Repair A Cut Cable Line It's in front of my yard, and it goes across the street. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Then, call PG&E at 1-800-743-5000. Call us anytime at. To confirm, are the wires in question still low-hanging by chance? How to stay in touch with Verizon during an emergency If you are experiencing problems with Comcast Xfinity, please submit a report below. By selecting Accept all, you consent to our use of Cookies. We have made changes to keep employees safe so response and call times may be longer than usual. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Report an issue Select Chat. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Press question mark to learn the rest of the keyboard shortcuts. This post was marked as closed. Usually 911 dispatch has unlisted numbers for utilities. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Can you please send us a Modmail message with your first and last name and full address? Massive outages do occur because of problems such as storms, floods etc. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet.